Ships to 150+ countries. Same-day dispatch before 16:00 CET

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Support that answers at 3 a.m.

Order tracking, returns, warranty and technical questions — handled by people who can read a drive fault code, not just a ticket number.

24/7Breakdown line
< 20 minMedian first reply
2,300+Reviews
4.9/5Average rating
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Pick the fastest route

Breakdown Line

+91-9771148849 (India) / +966-553309227 (KSA). Answered around the clock, every day of the year, by an automation engineer who understands drive fault codes — not a call-centre script.

Technical Email

support@growing-automation.com — send the fault code, a photo of the rating plate and the machine name. Unplanned downtime costs ₹2–8 lakh/hour; we respond in under 2 hours, guaranteed during business days.

Order tracking

Every dispatch gets a tracked, insured label. Tracking is emailed on dispatch, and account holders can see live status when they sign in.

Returns & RMA

Returns and exchanges are accepted within 30 days for new, unused products in their original unopened packaging. We provide a free downloadable return label, charge no restocking fee and process approved refunds within 5 days. Faulty units get an RMA number the same working day.

Warranty

12–24 months depending on line, with serial-level traceability behind every claim.

Datasheets

Manufacturer datasheets, wiring diagrams and cross-reference tables sit against each part in the catalogue.

FAQ

Questions we get most

Customers in India may request a return or exchange within 30 days of delivery for new, unused products in their original unopened packaging, including both defective and non-defective catalogue products. Contact support@growing-automation.com for an RMA and a free downloadable prepaid return label. There is no restocking fee. Once the returned product is received and approved, the refund is processed within 5 days.
Our average delivery across India is 48 hours from our Ranchi warehouse. Priority orders placed before 14:00 IST on working days are dispatched same day. Metro areas (India, Pune, Chennai, Bengaluru, Delhi NCR) typically see next-day delivery via BlueDart or Delhivery Express. For a line-down situation, call +91-9771148849 and we will look at hand-carry or courier-on-wheels options.
Yes on both counts. All stock is sourced through authorised OEM channels, inspected on arrival and recorded by serial number. Every invoice includes HSN codes, IGST/CGST breakdown, proper e-way bills and our GSTIN (20XXXXXXXXXXXZ5). We do not sell refurbished units as new — repaired items are always clearly labelled as such.
That is most of what we do. Send the part number through the quote form and we will return with in-stock availability, a tested refurbished unit, or a current cross-reference — for example, Mitsubishi FX3U → MELSEC iQ-F, or Siemens S7-300 → S7-1500 — with I/O map differences clearly spelled out.
Yes. All imports are cleared under our registered IEC through official customs channels with proper BoE (Bill of Entry) documentation. BCD and IGST are included in our landed-cost quotes so there are no surprise charges when the shipment arrives at your goods-in bay.
Yes. Account holders get live order status, download copies of tax invoices and e-way bills, view their complete order history, and set restock alerts on specific part numbers. Access is issued per company — email support@growing-automation.com to get set up, then sign in from the account icon in the header.
Yes, for registered Indian businesses with a valid GSTIN, after a short credit review. Standard terms are 30 days net from invoice date. PSUs and large manufacturers can discuss quarterly PO arrangements. Contact your account manager or email support@growing-automation.com to apply.
Social Proof

4.9/5 from 2,300+ reviews

“We sourced 47 Siemens S7-1500 PLCs for our Pune plant expansion through Growing Automation. Delivery in 72 hours, engineer support on the phone — never going back to waiting 3 weeks from OEM.”

Rajesh MehtaMaintenance Manager, Tata AutoComp SystemsIN India

“Their obsolescence cross-referencing saved us. They matched an EOL Mitsubishi FX3U to a current MELSEC iQ-F — same program, 40% cost saving. Incredible technical depth.”

Priya NairAutomation Lead, Mahindra ElectricIN India

“Stock availability is unmatched. We placed a Friday evening order for SICK CLV630 barcode scanners and they were on-site Monday morning. That is a supplier you can depend on.”

Arun KumarPlant Engineer, Bosch Rexroth IndiaIN India